Cameras installed in pet stores increase the safety of animals and employees | pet world

Taking pets to the doctor or bathing and grooming can sometimes be a worrying thing, both for the family and for the animal itself. This is due to the presence of many cases of accidents and even deaths during these procedures.

In Sorocaba (SP), a law has been passed requiring the installation of surveillance cameras in pet stores and veterinary clinics. This procedure serves as a precaution and ensures the safety of the animals during service.

According to the law, the cameras must be installed in such a way that customers can follow all the actions that take place on their pets.

A few years ago, Joachim, a Shit Tzu dog, went to bathe and groom in Sorocaba and came back injured. His teacher, Jonathan Machado, said to g 1 Who noticed that the dog was calm when he came home from the pet store.

Joachim came home from the pet store with a testicle wound – Photo: Personal Archive

Upon noticing the injury, the family contacted the facility, which reported that nothing had gone wrong during the service.

“It was the owner who answered the phone, and immediately, she said that nothing happened. We took Joachim to the vet and we began to treat the wound. Now he is fine, but he ended up losing his left testicle because of this. Scary, we are worried, we spend more money,” he says.

For Jonathan, the obligatory use of cameras contributes to the fact that cases like that of Joachim do not happen very often. “I think it would help a lot. If I had a camera when I went through this, we could look up the photos and see what really happened,” he says.

Training and prevention

Even with law enforcement, it is essential to train professionals to prevent such situations from occurring. For Nathália Espinosa, director of the School of Animal Aesthetics in Sorocaba, accidents can be avoided if the professional is well prepared and qualified for the job.

“To avoid these problems, we need to know how to handle animals properly. I need to know how to handle an animal’s body so it doesn’t cause a fracture or some other kind of problem.” , explains.

In addition to handling practices, knowledge of canine psychology can help prevent accidents.

“The professional needs to know how the dog thinks, and thus determine the best way to deal with this behavior. Sometimes the dog becomes very nervous or even aggressive. It should be noted that the employee is also not obligated to perform the procedure once and it is also a danger to himself,” he says.

Nathália believes that implementing a monitoring system can help separate the incident from possible corporate negligence, but there are still some negative points in the decision.

“I’ve been in the pet market for 12 years and see two cases: professional negligence or accidents. I’m sure no professional would want to harm the animal. It happened to me and we felt really bad, but a camera can help identify these two cases,” he says.

There is also another situation in which cameras protect pet professionals and pet owners themselves. “Sometimes the owners accuse these professionals, and in some cases, nothing happened,” says Natalia.

Despite the positive points, the cost of equipment can be challenging for pet store owners.

“We know that most of them are individual micro-entrepreneurs (MEI). Doing the math, the investment in four cameras comes to about R$2,500. They ask for 90 days of information to be stored, which increases the cost, because you have to have storage,” he adds. .

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