Robots and artificial intelligence combined with human expertise

Hyper-Automation: Robotics and AI Combined with Human Expertise

Hyper-Automation: Robotics and AI Combined with Human Expertise| Photo: Unsplash, Photography / Reproduction

Organizations that intend to remain competitive in an increasingly fierce market need to include a concept in their dictionaries: the word hyperautomation. But not only as an introduction, theoretical, orally, without being, in fact, applied to practice. Therefore, it is necessary to have the true dimension of what the term means.

Excessive automation is much more than the extensive use of robots and artificial intelligence. Yes, IT systems are the basis of super automated processes. However, there are other primary components. In order to be highly automated, the processes within the organization must have effective integration.

That is: it is not enough for the automation of the process to end by itself, without convergence with other processes. What we usually see in corporate routines are fragmented operations in their sectors, with no contact with others. Or, at most, systems that promote a certain connection between one process and another, however, without actually integrating it.

Recommended by international consulting firm Gartner, which in its report “Key Strategic Directions 2022” cites excessive automation as one of the investment priorities cited by executives consulted in the survey. The consultancy asserts that excessive automation requires “a systematic use of multiple technology tools and platforms, including RPA technology.” [robô]and low-code platforms, mining tools and process optimization.”

Highlight the terms ‘regulated use’ and ‘improvement’. Because they mean exactly this: the most advanced technology is not enough, if there is no elaboration of tools and systems; If there are no improved processes. The report endorses this assessment, stating that in pursuit of hyper-automation, it is necessary to “create an overarching scheme, prioritizing congregation in initiatives, rather than islands of task automation, to ensure synergistic and coordinated business outcomes.”

No isolation on the “islands”. There are no fragmented opinions – it is necessary to look at the whole holistically. Giving priority to the collective in initiatives.

Now, what international consulting firm Gartner also gives us with these findings is that hyper-automation is not without human intelligence. While that. The expertise of professionals is an indispensable ally to provide an organization with a comprehensive vision, as noted. To make bridges and links between operations and their fields. To, in the report’s words, “Collective Think”.

It must be re-emphasized: a company that operates with hyper-automation is not a company that has many technologically advanced systems in its operations. It is the system that links and manages its operations overly automated, through a single system.

Putting this into practice requires management that looks at the whole, identifies obstacles, reorganizes and unites. That is, human intelligence in analysis, diagnosis and understanding the solution. Robotics and artificial intelligence in progress, in actions, in implementation, in – integrated realization – of operations.

The Gartner study you are referring to found that by 2024, investments in super-automation worldwide will reach $600 billion. It will become a very important competitive differentiator for companies betting on this path.

Here, we made our contribution. The ROIT BANK group, which I lead, puts on the market a system of superior automation of accounting, taxation, financial and financial management. At Assespro-PR (Association of Brazilian IT Companies in Parana), which I currently chair, we also strive to spread a culture of superior automation.

Because, as I said, digital transformation goes beyond technology. It’s breaking paradigms, it’s a cultural change. Despite some challenges and obstacles, we are on this path. We will go forward.

*Lucas Ribeiro is CEO of Assespro-PR and Founder and CEO of ROIT BANK.

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