Watch Tips for Safely Buying a Mother’s Day Gift | Economie


In the last stage of purchases, consumers’ doubts about their rights are growing

Trade in goods, services and tourism (CNC) with lower sales volume for Mother’s Day in 2022, which is expected to be 1.8% lower than in 2021, and history is considered one of the most important trade. Therefore, at the last stage of purchases, consumers’ doubts about their rights increase.

To try to clarify some points, Chancellor Vera Lins (Progressista), chairwoman of the Consumer Protection Committee of the Municipality of Rio, recommends paying attention to the payment terms offered by stores and, primarily, to the prices of products, since the merchandise values ​​displayed on the counters or shop windows should be displayed in places They are easy to see, and when selling in installments, the monthly interest rates and the number of installments should also be described.

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The consultant also points out that shopkeepers cannot ask for a set amount, usually higher, to pay by credit card. It states that a merchant who accepts cards as a method of payment must keep the same value as the purchase paid for in cash.

“It is not possible to distinguish between purchases using debit, credit or cash cards. This rule should be clearly communicated to the consumer,” he says.

Required information

Regarding textile products, Vera adds, the consumer needs to pay attention to the label. It should include the manufacturer’s CNPJ and information such as the type of fabric and how to wash it, and to avoid allergy issues.

Devices should also be purchased very carefully, bearing in mind that the manufacturer’s specifications are clearly described and, in the case of an imported product, in Portuguese.

“It is also important that the consumer always asks for and keeps the seller’s invoice, as it is the guarantee of purchase and possible exchange of the product,” he explains.

online shopping

In the wheel of shopping, the Internet is a hand in the wheel. But the consumer should be careful. In any service or product purchased via the Web, he has the right to withdraw from the purchase or contract within seven days, which counts from receiving the product or signing the contract, regardless of whether it is defective or not.

“The right of remorse ensures that the amounts paid must then be updated and returned. Let it be clear that no shop is obligated to exchange products without defect; however, if the shopkeeper gives this option to the consumer, it is important that he ask the manager of the establishment that writes this option on the invoice or Product label, giving an opportunity for exchange in the event that the mother is not satisfied with the gift.

It is necessary to search

The state Procon of Rio de Janeiro (Procon-RJ) also warns of the need to research and monitor the terms of exchange, delivery time and care in online shopping, which are essential to not have a problem.

“Those who choose to buy online need to be extra careful not to fall for scams. If a consumer finds an offer for a product at a price much lower than the market, he should be on the alert. These sites are often fake and created to deceive citizens, who He makes the purchase, pays for the product, but does not receive it and ends up at a loss,” warns Procon-RJ President, Cássio Coelho.

Whether you’re buying from a physical or virtual store, it’s important to pay attention to the delivery period, so you don’t run the risk of the gift arriving later than the requested date, warns Procon-RJ.

The company promised that the consumer would receive the product by Mother’s Day but it did not arrive? Procon says it’s possible to request a cancellation of the purchase, given a breach of show.

Attention to restaurants

It is worth reminding consumers that the service fees charged by restaurants are optional. The customer can choose to pay the suggested amount, give a smaller amount or not pay for the service, Procon-RJ explains.

On commemorative dates, it is common for restaurants to be full and queues to be filled. Therefore, it is important to be patient. Elderly people aged 60 or over, pregnant women, nursing mothers, people with infants, obese and disabled people are entitled to the preferential line.

Seniors over 80 years old are preferred in preferential class. For example, if a 65-year-old person or a pregnant woman is in the preferential class, then on the arrival of an 80-year-old person, he will have the advantage over the others.

The agency also instructs that in the event of a technical coverage fee, the fee is allowed, as long as there is clear information to the consumer, so that he or she is not caught off guard.

Watch the budget

Gilberto Braga, economist and professor at Ibmec-RJ, draws attention to two points to consider before you go shopping: know how much you can spend, so as not to buy impulsively and regret it later, and in the case of paying in installments, check whether the installment fits the budget.

“Before you go shopping, check the performance of your bills, decide how much can be spent and look for options by the price range that fits your budget. It is also important to check the expenses of the following months, including the credit of the credit card bill, to check if there are purchases in installments ‘ advises the economist.

6.2% decrease in the desire to buy

Retail intent should continue to decline this second quarter, according to a projection provided by the Brazilian Institute of Retail and Consumer Market Executives (Ibevar). Compared to the same period last year, the decline will be 6.2%, while for the first quarter of 2022, the decline curve should be slightly lower: 2.28%. In the last 12 months, the lowest level is expected at 1.63%.

“These results reflect the opposite scenario represented by the variables that determine consumption, ie, real income, interest rates and employment. In almost all the categories analyzed, there is a downward trend in purchases,” says Claudio Filisone d’Angelo, President Epivar.

Check the tips so you don’t get stuck

1) search

In addition to searching for prices, the consumer can search for other affordable gift options. Even for those who don’t intend to buy online, using the internet to research prices and options can save time and money.

2) Save brochures

Consumers should pay attention to the offered products and always keep the publications that contain the advertised promotions. In this way, they can prove the displayed values, in case the price differs.

3) In cash or in installments?

Paying in cash is useful when there is a discount. So it doesn’t hurt to bargain! For those who do not have money on hand and will pay in installments, tip is to make the sale in installments as long as it does not contain interest.

4) Pay attention to data

Before filling out online forms, make sure you are in a safe environment. Placing CPF numbers, addresses, phone numbers and cards on fake websites causes a huge headache.

5) Don’t click on links

On each commemorative date, scammers attempt to deceive consumers by sending links to fake offers via email, SMS or messaging apps. Do not click on these links, even if they are sent by people you know. Everyone is vulnerable to scams.

6) Online

Please login to the official websites by typing the address in the browser. Even so, before making any purchase, do a store reputation research on Procon or on consumer protection sites.

7) Beware of passwords

Online shopping requires registration and password creation. Avoid repeating passwords used on cards, obvious passwords such as name, date of birth, number sequences such as 123, and pet names.

8) Choose a credit card

Paying by credit card, especially a virtual card, is the most secure for online purchases. This is because operators can identify fraud attempts, and consumers can request cancellation, challenge unauthorized charges and even request a refund.

9) Beware of unrealistic offers

Prices are much lower than usual, gifts, premiums as far as the eye can see, and offers such as Pay 1 Take 4 can be a bait to entice the consumer. When in doubt, don’t believe it.

10) Payment method

Be wary of sites that only pay Pix and TED.

11) SMS Escape

Be wary of SMS that informs you of transactions you don’t know and asks you to call 0800.

12) Check the name on the ticket

If you are going to pay for the purchase with a bank voucher, check the ID of the beneficiary company that appears at the time of voucher payment, in the bank’s app or website. If the name is different from the brand or company in which the purchase was made, the transaction should not be completed.

13) Value Control

In physical stores and malls, withdraw the card yourself rather than hand it to someone else. Always check the value before entering the password and protect the security code on the back of the card.

14) Make sure it’s your card

When you’re done making a purchase on the device, check the name on the card to make sure it’s yours. Scammers can take advantage of distractions to change your card.

15) Save the invoice

On all purchases, whether in person or online, the consumer must keep the invoice. It is the guarantee of purchase and guarantees the right to a replacement in the event of a defect.

Sources: Councilor Vera Lins, Procon-RJ and Febraban

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